Bank Accountability Campaign


Advocating for stronger, more effectively enforced accountability measures for Canada’s big banks and other financial institutions

Please send your letter now using the form on this page, and please help spread the word by Liking and Tweeting this page.

Bank Accountability Campaign 1993-2011 archive (archive website)

Key Links

The Opportunity

While millions of Canadians and hundreds of thousands of small businesses were suffering, Canada’s Big 6 Banks gouged out huge profits of more than $51 billion in 2024.

That works out to almost $25 million in profit every hour banks are open – almost triple their profits in 2010!

Canada’s Big 6 Banks also paid their CEOs in 2024 an average of $12.3 million each – 55% higher than in 2008, and handed out almost $24 billion in bonuses to their employees.

A study released in March 2024 found that Canada’s Big 6 Banks gouged $7.7 billion out of Canadians in excessive fees that UK and Australian banks don’t charge! It has also been revealed that some U.S. banks that Canada’s Big Banks own have stopped charging some of the fees.

Canada’s Big Banks make among the highest profits of any banks in the world because the federal government has protected them from competition and bailed them out and given them many favours over the past 50 years. The Big Banks have reaped their record profits almost every year since 2010 in part by:

  • firing thousands of people;
  • cutting services, and;
  • hiking fees and credit card interest rates to gouge you even more than they were already.

The Finance Minister is reviewing Canada’s banking law right now – so please help make your voice heard by sending your letter now using the form on this page, and Liking and Sharing this page.

Canada’s big banks control more than 90% of the banking market in the country, which gives them even more power to gouge and treat business and individual customers unfairly. Click here to see key information about Canada’s Big Banks.

But still the federal government continues to fail to require the banks serve everyone well at fair prices, or to require responsible lending and investing, even though the government gave the banks a record $114 billion bailout in 2008-2009 (most of it by having CMHC purchase mortgages from the banks), and even though the federal government will likely bail out the banks again if they have any financial difficulties.

Canada’s Big Banks must be required to stop gouging customers (especially with unjustifiably high credit card interest rates), and to prove they serve everyone fairly and well at fair prices, and to stop online fraud (and compensate customers if they don’t), and to invest fairly and equitably in neighbourhoods and communities across Canada, supporting sustainable, job-creating businesses and community development, and to pay their fair share of taxes. Until these changes are made, Canada’s Big Banks will continue to gouge and abuse their 28 million customers, discriminate against minority and women entrepreneurs, and predatory loan companies will continue to trap millions of Canadians in vicious debt traps, and many Canadian businesses will continue to lack the financing they need to grow and create jobs for Canadians. Click here to see the full list of key needed bank accountability measures (that the U.S., England and Australia enacted years ago).

Enforcement measures and penalties also need to be strengthened to ensure the banks don’t ever gouge, rip-off or treat their customers unfairly, and pay high penalties if they do by making the Financial Consumer Agency of Canada (FCAC) and Ombudsman for Banking Services and Investments fully independent of government and the financial services industry, and fully empowered and mandated to do regular unannounced audits and take other effective enforcement actions, and required to impose significant penalties for all violations with fully public rulings, and by protecting whistleblowers fully. Enforcement is much more independent and stronger in England and the U.S., and whistleblower protection in the U.S. is also much stronger. Click here to see how weak and ineffective enforcement of financial consumer and investor protection laws is in Canada.

Now is a key time to send a strong message to the leaders of all the federal political parties that you are fed up with the dishonest, unethical, secretive, unrepresentative, and wasteful actions of bank executives and you want key changes to make everyone involved in Canada’s big banks act honestly, ethically, openly, responsibly and to prevent waste.

Canada’s big banks spend about $500 million annually on their lobbying, protection and promotion efforts (advertising, lawyers etc.), including having about 100 full-time lobbyists across the country. In contrast, there are only about 5 citizen group lobbyists spending only about $50,000 annually on bank accountability efforts. As a result, Canadians must all work together and push hard if there is any hope to counter the bank lobby and win key bank accountability changes.

Background

The bank mergers proposed in 1998 were stopped, but TD Bank was allowed to take over Canada Trust in February 2000, banks and other financial institutions continue to provide poor service to many Canadians, and bank mergers will likely be proposed in the future.

The federal government released a policy paper on financial services at the end of June 1999, and introduced draft legislation in the form of Bill C-38 on June 13, 2000, but Bill C-38 was derailed by the fall 2000 federal election.

Bill C-38 was re-introduced as Bill C-8 in February 2001, and was passed by Parliament in June 2001.

Bill C-8 contained some good measures, but left some key gaps in bank regulation (For details, see Comparison Between Bill C-8 and CCRC Recommendations).

In late 2006, the federal government introduced Bill C-37 (which passed in April 2007) but it contained a couple of ineffective measures that only slightly increase bank accountability in Canada (For details, see the CCRC’s Analysis of Bill C-37).

In 2012, Bill S-5 was passed, but all it did was strengthen a couple of measures and increase penalties from $250,000 maximum to $500,000 maximum (which is much too low).

In December 2018, the Trudeau Liberals quickly passed budget Bill C-86 which contained some measures to strengthen financial consumer protection but did nothing to stop gouging by Canada’s big banks.